Contact Us – We’d Love to Hear From You!

Get in Touch (We Actually Respond!)

Have a question about a recipe? Need help troubleshooting a kitchen disaster? Want to share your success story? Just want to say hi? We genuinely love hearing from our readers, and yes, we actually read and respond to every email personally.

Response Time Promise: We aim to respond within 24-48 hours on weekdays. Sometimes we’re even faster (Emma checks emails obsessively). Weekend emails typically get responses by Monday afternoon.

General Inquiries and Questions

For general questions, feedback, or just to say hello:
📧 Email: [email protected]

What we love hearing about:

Your success stories with our recipes
Recipe requests or suggestions
General questions about gluten-free living
Feedback about our content (positive or constructive!)
Topic ideas you’d like us to cover
Personal gluten-free journey stories

Emma handles most general inquiries and genuinely loves connecting with readers. She’s been through the overwhelming newly-diagnosed phase, so if you’re feeling lost or frustrated, she gets it.

Recipe Questions and Troubleshooting

Need help with a recipe that didn’t work out? Have questions about substitutions? Want cooking advice?
📧 Email: [email protected]

Include in your message:

Which recipe you’re asking about (include the title or URL)
What went wrong or what you need help with
Any ingredient substitutions you made
Photos if possible (they help us troubleshoot!)

Sarah personally handles recipe troubleshooting and takes recipe issues seriously. If something didn’t work, she wants to know so we can improve the recipe or help you figure out what happened.

Common recipe questions we can help with:

Ingredient substitutions and alternatives
Texture or consistency problems
Flavor adjustments
Scaling recipes up or down
Storage and reheating instructions
Dietary restriction modifications (making recipes dairy-free, nut-free, etc.)

Technical Support and Website Issues

Having trouble with your account, password, downloads, or website functionality?
📧 Email: [email protected]

Our tech expert Lisa can help with:

Password resets and login issues
Account management questions
Subscription and payment problems
Downloading PDFs or accessing purchased content
Website loading problems or broken links
Mobile app technical issues
Browser compatibility problems

Lisa typically responds within 24 hours and won’t rest until your issue is solved. She’s thorough and patient, even if you’re not particularly tech-savvy.

Privacy and Data Concerns

Questions about how we handle your data? Want to access, correct, or delete your information?
📧 Email: [email protected]

Our Privacy Officer handles:

Data access requests (GDPR, CCPA)
Account deletion requests
Privacy policy questions
Data correction requests
Cookie and tracking questions
Third-party data sharing concerns

We take privacy seriously and respond to all privacy requests within 30 days (usually much faster).

Business Partnerships and Collaborations

Interested in working with us? Want to discuss partnerships, sponsorships, or collaborations?
📧 Email: [email protected]

We’re interested in hearing about:

Brand partnerships aligned with our values
Product review opportunities (gluten-free products only)
Sponsored content opportunities
Affiliate program inquiries
Cross-promotion collaborations with complementary blogs
Event speaking or demonstration opportunities

Please note: We’re selective about partnerships and only work with brands we genuinely like and that serve our community. We maintain editorial independence even in sponsored relationships.

What to include in partnership inquiries:

Brief description of your company/brand
What you’re proposing
Why you think we’re a good fit
Timeline and budget (if applicable)

Mike handles most partnership discussions and will get back to you within 3-5 business days.

Media Inquiries and Press

Media professional looking for expert commentary, interviews, or information?
📧 Email: [email protected]

We’re available for:

Expert quotes about gluten-free cooking and living
Recipe development for publications
Podcast and video interviews
Blog features and articles
Radio appearances
Print and online publication contributions

Response time: Usually within 2-3 business days for media inquiries.

Sarah and Emma are our primary media spokespersons, though team availability depends on the topic and timing.

Guest Writing and Contributor Opportunities

Want to write for Cookies Free Gluten? Have a story to share?
📧 Email: [email protected]

What we’re looking for:

Personal essays about gluten-free living
Recipe contributions with personal stories
How-to articles about gluten-free cooking techniques
Product reviews and recommendations
Guides about navigating gluten-free life (travel, restaurants, social situations)

When pitching, include:

Your article idea (2-3 specific topics)
Why you’re qualified to write about it (personal experience, professional background)
2-3 writing samples or links to published work
Brief bio and contact information

Compensation: We pay $100-300 per accepted article depending on length, research depth, and exclusivity. We also welcome community contributions from celiacs and gluten-free folks who want to share their stories (paid opportunities available).

Sarah reviews all contributor pitches and responds within 1-2 weeks.

Career Opportunities and Hiring

Want to join our team? Interested in working with Cookies Free Gluten?
📧 Email: [email protected]

Current openings (as of January 2026):

Part-time Recipe Developer with pastry background (remote, 15-20 hrs/week)
Social Media Content Creator (TikTok/Instagram focus, remote)
Freelance Food Photographer (Portland area preferred)

Even if we don’t have current openings, we love hearing from talented people who share our mission. Send your resume and a brief note about why gluten-free food matters to you.

What we offer:

Competitive pay for the industry
Fully remote flexibility (except photography)
Supportive team culture
Work-life balance priority
Amazing taste-testing opportunities (seriously, this is a perk)
Being part of a mission that genuinely helps people

We review all applications within 2-3 weeks and personally respond to every serious inquiry.

We’re active on social media and love connecting with our community beyond email. Follow us, tag us, send DMs, share your recipe results!

Instagram

@cookiesfreegluten
Daily recipe inspiration, behind-the-scenes kitchen chaos, recipe tips, and community features. We repost your recipe photos (with credit)! Tag us using #cookiesfreegluten.

TikTok

@cookiesfreegluten
Quick recipe videos, kitchen fails and successes, gluten-free tips, and Mike’s comedy stylings. Emma occasionally shows vulnerable moments of celiac life.

Facebook

Cookies Free Gluten Community Group
Our private Facebook community of 5,000+ gluten-free folks sharing recipes, tips, support, and friendship. Request to join and answer our simple screening questions (we keep out spammers, not real people).

Facebook Page: @cookiesfreegluten
Recipe posts, blog updates, and community interaction.

@cookiesfreegluten
Thousands of organized gluten-free recipe pins, meal planning boards, and kitchen tips. Perfect for saving recipes for later!

YouTube

Cookies Free Gluten
Video tutorials, recipe demonstrations, product reviews, and behind-the-scenes content. Mike’s video editing skills are improving (slowly).

Response time on social media: We check DMs daily but email is more reliable for detailed questions or troubleshooting.

Physical Mail and Legal Correspondence

Prefer old-school mail? Need to send legal documents?

LLC Cookies Free Gluten
123 Gluten Free Way, Suite 200
Portland, OR 97204
United States

Please note: Physical mail response time is slower (1-2 weeks). For urgent matters, email is much faster.

What to send by mail:

Legal documents or formal notices
Gifts (we love homemade gluten-free treats but understand they might not survive shipping!)
Media kits or press materials
Product samples for review consideration
Fan mail (yes, really—we treasure every note)

Visit Us? (Not Really, But Here’s the Story)

We don’t have a physical storefront or test kitchen you can visit. We work from our home kitchens in Portland, Oregon and Seattle, Washington. Sarah’s kitchen currently has flour (gluten-free, obviously) on approximately every surface. Emma’s kitchen has a “Wall of Shame” featuring photos of our recipe failures. Mike’s kitchen has way too many bulk purchases from Costco.

Maybe someday we’ll have a cooking school or event space, but for now, we’re keeping it real in our messy, well-loved home kitchens where actual families cook.

Want new recipes delivered to your inbox?

Subscribe at: cookiesfreegluten.com/newsletter

What you’ll get:

New recipe notifications (2-3 times per week)
Exclusive subscriber-only recipes
Meal planning tips and seasonal guides
Product recommendations and deals
Personal notes from the team
First access to new content and courses

What you won’t get:

Spam or excessive emails
Your email sold to third parties
Annoying sales pitches
Anything not directly relevant to gluten-free cooking

Unsubscribe anytime with one click. No hard feelings—we’d rather have engaged readers who actually want to hear from us.

Feedback and Suggestions (We’re Always Improving)

We genuinely want to hear your ideas for making Cookies Free Gluten better:

Recipe requests
Content topics you want covered
Website functionality improvements
Community features you’d like to see
Anything that would make your gluten-free life easier

Send suggestions to: [email protected] with “Suggestion” in the subject line.

We read every suggestion, and reader feedback directly shapes our content calendar. Some of our most popular posts came from reader requests!

Report Problems or Errors

Found a typo? Broken link? Recipe error? Outdated information? We want to know!

Report issues to: [email protected] (for recipe problems)
Or: [email protected] (for website technical issues)

We fix reported problems quickly—usually within 24-48 hours—and genuinely appreciate when readers help us maintain quality.

Emergency Recipe Disasters (Yes, We Have a Line for This)

Recipe completely flopped and you need urgent troubleshooting before dinner guests arrive? We can’t promise miracles, but we’ll try to help!

Emergency help: [email protected]
Put “URGENT” in the subject line

Emma monitors this email during business hours and responds as fast as possible. If it’s 11pm and your cake is a disaster, we might not see it in time, but we’ll help you figure out what went wrong for next time!

What We Can’t Help With (But We Wish We Could)

We’re passionate about gluten-free cooking, but we have limitations:

Medical advice: Please consult healthcare professionals for medical questions
Diagnosis: We can’t diagnose celiac disease or gluten sensitivity
Individual meal plans: For personalized nutrition plans, work with a registered dietitian
Product formulation help: We can’t help food companies develop gluten-free products
Detailed nutritional analysis: For medical dietary needs requiring precision, consult a dietitian

We’ll always do our best to point you toward appropriate resources when we can’t help directly.

Thank You for Connecting!

Seriously, every email, comment, message, and recipe photo you share makes our day. Building this community has been the most rewarding part of creating Cookies Free Gluten. You’re not just readers—you’re the reason we test recipes at midnight, respond to emails at weird hours, and genuinely care about whether your cookies turned out okay.

We’re here to help, support, and celebrate your gluten-free cooking journey. Don’t hesitate to reach out—we’d love to hear from you!

With gratitude and slightly flour-covered keyboards,

Sarah, Emma, Mike, and the entire Cookies Free Gluten team

Contact us